Greywater Software

Privacy Policy

Effective Date: 8/1/2025
Last Updated: 8/1/2025

1. Introduction

Greywater Software (“Greywater Software,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access, install, or use our software, applications, websites, and related services (“Services”).

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, you must discontinue use of the Services.

2. Information We Collect

We may collect and process the following categories of information:

2.1 Information You Provide Directly

  • Registration details (e.g., username, email address, account credentials).
  • Payment information (processed securely by third-party providers).
  • Support requests and communications.

2.2 Information Collected Automatically

  • Device and system information (operating system, browser, hardware identifiers).
  • Usage data (features accessed, crash logs, performance data).
  • IP address, geolocation (where legally permitted).

2.3 Third-Party Information

  • Data received from partners, affiliates, or service providers.
  • Information made available through third-party integrations or social logins.

We do not intentionally collect data from children under the age of 13 (or the minimum legal age in your jurisdiction).

3. How We Use Your Information

We use collected data for legitimate business purposes, including:

  • Providing, maintaining, and improving our Services.
  • Authenticating users and securing accounts.
  • Processing payments and transactions.
  • Responding to support requests and inquiries.
  • Complying with legal obligations.
  • Detecting, preventing, and addressing fraud, misuse, or violations of our Terms.
  • Customizing user experience, where legally permitted.

4. Legal Basis for Processing (GDPR/UK GDPR)

If you reside in the EU, EEA, or UK, we process personal data under the following legal bases:

  • Contractual necessity (to provide Services).
  • Legitimate interests (to secure and improve Services).
  • Consent (for optional features, marketing, or data sharing).
  • Legal obligations (compliance with laws and regulations).

5. Sharing and Disclosure of Information

We do not sell personal information. We may share limited data only as necessary:

  • With service providers: payment processors, cloud hosting, analytics.
  • For legal compliance: when required by law, regulation, or valid legal request.
  • In business transactions: such as mergers, acquisitions, or asset transfers.
  • With your consent: when you explicitly authorize third-party integrations.

6. International Data Transfers

Your information may be transferred to, and processed in, countries outside of your own, including the United States. Where such transfers occur, we implement safeguards consistent with applicable law (e.g., EU Standard Contractual Clauses, UK IDTA, or other approved mechanisms).

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described herein or as required by law. Once retention is no longer required, data is securely deleted or anonymized.

8. Security

We employ industry-standard technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure; therefore, we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • EU/EEA/UK (GDPR): Access, correction, deletion, restriction, portability, objection, and withdrawal of consent.
  • California (CCPA/CPRA): Right to know, delete, correct, and opt out of data sales/sharing.
  • Brazil (LGPD): Right to access, correct, anonymize, block, delete, and obtain information on processing.
  • Canada (PIPEDA): Right to access and challenge accuracy of personal data.
  • Australia (ACL/Privacy Act): Right to access and correct personal data, and lodge complaints.

To exercise rights, contact [email protected]. We will verify identity before fulfilling requests.

10. Cookies and Tracking

Our Services may use cookies, beacons, and similar technologies to:

  • Maintain user sessions.
  • Improve performance and analytics.
  • Deliver personalized features (where legally permitted).

Users in jurisdictions requiring consent will be given options to manage cookie preferences.

11. Children’s Privacy

Our Services are not directed toward children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal data from children. If we learn of such collection, we will delete the data promptly.

12. Changes to this Privacy Policy

Greywater Software may update this Privacy Policy from time to time. Any modifications will be effective upon publication at https://greyws.com/privacy. Continued use of Services after publication constitutes acceptance of the revised Privacy Policy.

13. Contact Information

For privacy-related questions, concerns, or rights requests, contact:

Greywater Software
Website: https://greyws.com
Email: [email protected]